Terms and conditions

Payment for goods is required on ordering.

Machines are supplied directly from baby lock UK and can take 2-5 working days depending on stock levels at the warehouse. We do, however, do our best to get the machine to you next day delivery if ordered before 12pm but this cannot be guaranteed. If out of stock at the warehouse we will give you an estimated delivery date.

Accessory orders take 3-5 working days for delivery depending on availability.

Sorry, we don't accept returns or give refunds.

We can only supply to England, Wales and Scotland addresses. Presently we are unable to supply to Northern Ireland.

The purchaser is responsible for being available for home delivery of their machine and accessories.

Demonstrations, collection and tuition is by appointment only.

A fee may be charged for demonstrations at the discretion of the baby lock shop.

The warranty is for the original purchaser and cannot be transferred. Go to www.babylock.co.uk within 3 months of purchase to register your machine for the 2 year extended warranty.

Returns under the warranty are at the discretion of baby lock UK Ltd and will only be accepted in the original boxes and packaging.

The warranty does not cover needle threaders or any damage caused by wear and tear, user misuse or user supplied materials and equipment.

Our Ex-demonstration pre-loved machines are not supplied with a warranty and are sold as seen. Ex demonstration machines are in full and excellent working order. See individual item description for more information. Ex demonstration machines have only been owned by the baby lock shop and used for demonstration purposes.

We are glad to say things rarely go wrong but, should there being problem with your machine or order, please contact us within 5 days of receipt. We pride ourselves on our customer care and aim to resolve issues promptly and to your satisfaction.

*New owner introductory tuition is 1 hour for overlockers and cover stitch machines and 1 1\2 hours for combination machines and must be booked within 3 months of purchase. The ex demonstration machines and the blind hemmer machine is excluded from this free tuition offer. Any additional tuition will be charged as stated on our workshop page.

Workshop fees are payable on booking and are non-refundable.

Machines brought to workshops must be in good working condition. Machines over 12 months old must have a current PAT certificate. Please note: we do not carry out repairs, maintenance or diagnose faults at workshops.